Terms & Conditions ADA99 — The Complete Guide for Malaysian Members

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and ADA99 ("Platform", "us", "the company"). This document governs your access to and use of the website ADA99, all services, games, and features made available through our platform.

By performing any of the following actions, you are deemed to have read, understood, and fully agreed to be bound by these Terms:

• Register a new account on the ADA99 platform
• Accessing or using any part of the platform after logging in
• Making deposits or withdrawals through your account
• Participating in any game, contest, or promotion offered by ADA99

To be eligible for membership and to use the platform ADA99, you must meet all of the following requirements at all times while using the platform:

• Age Requirement: You must be at least 18 years old on the date of account registration and at all times during use of the platform. ADA99 enforces a zero-tolerance policy towards underage gambling.
• Location: The ada99 platform is intended for users who are located in Malaysia or are Malaysian citizens. You are responsible for ensuring that your use of the platform is lawful in your country or location.
• Legal Capacity: You have full legal capacity to enter into a binding agreement and are not currently subject to any guardianship or property management order.
• Not an ADA99 Employee: You are not an employee, contractor, agent, or immediate family member of an employee of the company operating the ADA99 platform or any of its affiliated companies.
• Single Account: Each individual is only permitted to hold one (1) active account at ADA99. Owning multiple accounts is a serious violation of these Terms.

Account registration process ADA99 requires you to provide complete, accurate, and up-to-date information. All information you submit during registration and throughout your use of the platform must be truthful and not misleading.

By registering an account, you agree to:

• Providing your full name, date of birth, identification number, email address, and a valid phone number accurately
• Update your account information whenever changes occur, particularly your contact details and payment methods
• Keep your password and account login details confidential — do not share them with any other party
• Notify ADA99 immediately if you suspect any unauthorised access to your account
• Responsible for all activity that takes place under your account, whether carried out by yourself or any party using your login credentials

ADA99 reserves the right to carry out identity verification (KYC — Know Your Customer) on any account at any time. The KYC process may require you to submit a copy of your identification card, bank statement, or other supporting documents. Failure to complete KYC may result in the temporary suspension of withdrawal requests.

All financial transactions at ADA99 processed using approved payment methods listed on the platform. We support Malaysian local payment methods only to ensure the convenience and security of your transactions.

Key terms relating to financial transactions at ADA99:

• The payment method used for deposits must be registered in the member's name. ADA99 does not accept deposits from third parties or from accounts not belonging to the member in question.
• Withdrawals will only be processed to the same payment method used for deposit or one that has been verified under the member's name. This is a security measure to prevent fraud and money laundering.
• ADA99 reserves the right to request additional verification before processing any withdrawal exceeding RM5,000 within one day or RM20,000 within a month.
• Any balance in an account that has been inactive for more than 12 consecutive months may be subject to a monthly maintenance fee of RM5 per month until the balance reaches zero or the account is reactivated.
• ADA99 is not liable for any delays caused by third-party systems such as banks or eWallet providers.

All bonuses and promotions offered by ADA99 subject to rollover (wagering) requirements and the specific terms stated on the relevant promotions page. By accepting any bonus, you agree to comply with all applicable terms.

General principles that apply to all ADA99 bonuses and promotions:

• Rollover Requirement: Bonuses cannot be withdrawn directly. The bonus amount (and in some cases, the deposit amount) must be wagered a specified number of times before a withdrawal is permitted. Rollover requirements are typically expressed as a multiplier — for example, "10x" means you must place total bets equal to 10 times the bonus value before withdrawing.
• Validity Period: Every bonus has a validity period. Any unused bonus or unfulfilled rollover requirement within the stipulated timeframe will expire automatically with no compensation provided.
• Betting Limits While a Bonus Is Active: While rollover requirements remain unfulfilled, the maximum bet per round may be limited. Breaching this limit may result in the forfeiture of your bonus.
• Eligible Games: Not all games contribute equally toward meeting the rollover requirement. Baccarat, roulette, and certain table games may only contribute a partial amount of the wager value. Please refer to the relevant promotions page for full details.
• One Bonus at a Time: Only one promotional bonus may be active at a time unless otherwise stated.
• ADA99 reserves the right to modify, withdraw, or cancel any promotion at any time with reasonable notice to members.

All games on the platform ADA99 — including live baccarat, Texas Hold'em poker, Sports Betting on Malaysia Super League and EPL football, BWF badminton, online slots, and other table games — are operated in accordance with established industry-standard rules.

Key things you need to know about gaming at ADA99:

• Final Decision: All game results announced by the system or dealer are final and cannot be disputed unless there is clear, verifiable evidence of a technical error.
• Technical Disruption: In the event of a technical disruption affecting the outcome of a game, ADA99 reserves the right to void the round in question and return the bet amount to the player. The decision in such cases rests solely at ADA99's discretion.
• Sports Betting: For Sports Betting, all events offered are subject to availability and the rules of the relevant sport. ADA99 reserves the right to void or adjust bets if a match is postponed, cancelled, or takes place under unforeseen extraordinary circumstances.
• Bet Settlement: Sports bets will be settled based on official results issued by the relevant sports body or league. In the event of a disputed result, ADA99 will await the official ruling before settling the bet.
• Betting Limit: Each game and market has set minimum and maximum betting limits. These limits may vary by game, table, and your membership tier.

All digital games use Random Number Generator (RNG) that have been independently certified to ensure all outcomes are completely random. Live Casino games use real human dealers from physical studios operating to international casino standards.

To maintain the integrity of the platform and protect all members, ADA99 sets out a list of strictly prohibited conduct. Engaging in any of the following actions may result in the immediate suspension or termination of your account:

• Multiple Accounts: Registering or using more than one account under the same name or different details to avoid detection.
• Identity Fraud: Registering using another person's personal information or false details.
• Money Laundering: Using the ADA99 platform for money laundering or any other illegal financial activity.
• Collusion in Poker: Colluding secretly with other players at the poker table to gain an unfair advantage over other participants.
• Use of Assistance Software Not Permitted: Using automated bots, data mining software, or any tool that provides an unfair advantage over other players.
• Bonus Abuse: Creating multiple accounts or using other means to obtain bonuses and promotions fraudulently.
• Threats or Harassment: Threatening, harassing, or behaving rudely towards ADA99 staff or other members through any communication channel.
• Hacking Attempts: Attempting to access other systems, databases, or accounts without authorisation.

ADA99 reserves the right to suspend or terminate the account of any member under the following circumstances:

• Violation of any part of these Terms and Conditions
• Facilitating or endorsing fraudulent activity, money laundering, or any other illegal conduct
• Failure to complete KYC verification within the stipulated timeframe
• Requests from relevant authorities or regulatory bodies
• Accounts inactive for more than 24 months

If your account is suspended by ADA99 for security or investigation purposes, your account balance will be frozen for the duration of the investigation. If the investigation confirms no wrongdoing, your balance will be fully restored. If a violation is confirmed, ADA99 reserves the right to withhold or forfeit the balance at its sole discretion.

You may also close your account at any time by contacting the ADA99 customer support team. Before closure, all pending bets will be settled and any eligible balance will be processed for withdrawal in accordance with standard procedures.

ADA99 take our responsibility in protecting your personal data seriously. The collection, processing, and use of your personal data is governed by Privacy Policy of ours, which forms part of these Terms by cross-reference.

In short, ADA99 is committed to:

• Collecting only the data necessary for platform operations and legal compliance
• Protecting your data using 256-bit SSL encryption and other appropriate technical security measures
• Not selling or transferring your personal data to third parties for marketing purposes without your consent
• Complying with Malaysia's Personal Data Protection Act (PDPA) in all data processing activities
• Giving you the right to access, update, transfer, or request the deletion of your personal data

All content, designs, logos, branding, software, text, images, graphics, audio, and video found on the platform ADA99 are the property of ADA99 or third parties that have licensed their use to ADA99.

You are not permitted to:

• Copying, reproducing, publishing, or distributing any content from the ADA99 platform without prior written permission
• Using ADA99's logo, branding, or name in any context without official authorisation
• Modifying, decompiling, or attempting to extract the source code of any software used on the platform
• Using ADA99 content for commercial purposes without a valid licensing agreement

Use of the ADA99 platform grants you a limited, non-exclusive, and non-transferable licence to access and use the platform solely for personal entertainment purposes.

ADA99 provides this platform on an "as is" and "as available" basis. While we make every effort to ensure the platform operates smoothly at all times, we cannot guarantee completely uninterrupted or error-free availability.

ADA99 is not liable for:

• Any financial losses arising from gambling activity on the platform, including losses from unsuccessful bets
• Service disruptions caused by factors beyond our control, including internet failures, third-party infrastructure issues, or natural disasters
• Unauthorised access to your account resulting from your own negligence in safeguarding your password
• Any indirect, consequential, or punitive loss or damage even if ADA99 has been advised of the possibility of such loss
• Content or services from third-party websites that may be linked from the ADA99 platform

ADA99's maximum liability in any claim relating to this platform shall not exceed the total amount you deposited into your account within the 30 days preceding the claim.

ADA99 genuinely cares about the well-being of our members. We believe gambling should remain an enjoyable form of entertainment and should never become a financial or emotional burden on any player.

ADA99 provides the following self-control tools, accessible from your account settings:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit that cannot exceed the amount you define yourself. Limits take effect immediately upon activation.
• Loss Limit: Set a maximum net loss limit within a defined period. Once this limit is reached, your account will be automatically restricted from placing new bets until the reset period.
• Session Time Limit: Limit the duration of your playing sessions. When the time limit is reached, you will be logged out automatically.
• Cooling-Off Period: Take a short break ranging from 1 day to 6 weeks. During the break period, your account cannot be used to place any bets.
• Self-Exclusion: Choose to exclude yourself from the platform entirely for a period of 1 month to 5 years, or permanently. This is a serious measure and will take effect immediately.

If you need assistance or more information about responsible gambling, please visit the Responsible Gaming or reach out to the ADA99 support team — we are here to help, without judgement.

ADA99 reserves the right to modify, add, or remove any part of these Terms at any time. Members will be notified of material changes via their registered email or in-platform notification at least 7 days before changes take effect, except in cases of emergency or legal compliance requirements that necessitate immediate implementation.

Continued use of the ADA99 platform after any changes take effect will be considered acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

The latest version of these Terms is always accessible on this page. The date of the most recent update will be displayed at the top of the document. We encourage you to check this page from time to time to stay informed of any changes.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising in connection with these Terms or the use of the platform ADA99 shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, either party may choose to refer it to arbitration or appropriate legal proceedings under the relevant jurisdiction.

You hereby agree that your use of the ADA99 platform is entirely your own responsibility and that you must comply with all applicable local laws and regulations in the country or territory from which you access the platform.

If you have any questions, concerns, or feedback regarding the Terms & Conditions ADA99 our team is ready to assist you through the following channels:

• Email: support@ada99.click — for written enquiries that require a written record
• Live Chat: Available on the platform after logging in — the fastest way to get an immediate answer
• FAQ: Visit the Frequently Asked Questions us for answers to the most frequently asked questions

The ADA99 customer support team operates 24 hours a day, 7 days a week including public holidays. Our staff are Malay-speaking and will respond in Malay if you write to us in Malay. The average response time for live chat is under 2 minutes.